Branding Customer Satisfaction Photography Education Beautiful Branding . . . Disappointing Experience Intro by Skip Cohen I love Bev’s point in today’s post – are you meeting and exceeding customer expectations? Years ago, before digital and in my Hasselblad days, at every convention, there would always be a few students who’d come by and want to show us their portfolios. Often the portfolios themselves were incredibly expensive […] Written by Beverly Walden January 24, 2023January 9, 2023
Business Customer Satisfaction Focusing On Your Customers Intro by Skip Cohen Most of the posts I share from Shep Hyken are from his older archives, but this recent post really hit home. So many of you spend time following the competition. Unfortunately, in the process, you’ve forgotten about your own customers. When I was a kid, we did a family trip, driving […] Written by Shep Hyken December 29, 2022December 20, 2022
Business Customer Satisfaction Is it Time for Self Assessment? The end of the year is upon us and hopefully, everyone has had a successful and profitable season. Photographers provide a lot of joy by providing beautiful images that are given as gifts each year. The end products (the prints) are really just part of what a customer has purchased from you. They have memories […] Written by Mark Weber December 27, 2022December 20, 2022
Business Customer Satisfaction Photography Education Making Sure Your Customers Know You Care Your customers don’t care how much you know, until they know how much you care! Damon Richards If you want to stand out today, exceed expectations. I know the pandemic started this fiasco, and everyone is short on staff, but there’s still a point where we’ve earned the right as consumers to feel the love! […] Written by Skip Cohen October 25, 2022October 18, 2022
Business Customer Satisfaction Inspiration Photography Education Living Up To a Higher Standard of Service Intro by Skip Cohen As we head into the seasonality of 2022, and in fact, every day of the year, you need to set the highest standards of service. They need to be all-inclusive, from how you communicate with your clients to keeping your promises, exceeding expectations, and the quality of the finished product. Think […] Written by Shep Hyken September 22, 2022September 22, 2022
