Customer Satisfaction Photography Education How to Handle Upset Customers It happens to all of us. No matter how hard we try sometimes we are going to have upset clients. Could be it’s an issue beyond our control. Could be we simply screwed up. But whatever the reason Mrs. Jones is MAD! The catastrophe for your business is not that something bad happened, it’s if […] Written by Holly Howe May 30, 2023April 12, 2023
Inspiration Lifestyle Photography Education Finding a Better Perspective Intro by Skip Cohen Yeah, it’s a travel log about a part of Suzette’s trip to Ecuador, but one of the things I love about her is how she finds a slightly different perspective on each journey in life. She takes applications she uses in imaging and applies them to the people she meets along […] Written by Suzette Allen May 25, 2023May 25, 2023
Customer Satisfaction Marketing Photography Uncategorized Five Great Things to Say to an Upset Customer Intro by Skip Cohen There’s so much great content in Shep Hyken’s blog archives. Setting the highest possible standard for Customer Service is your not-so-secret weapon to give you a leadership reputation in your community. I grew up in Customer Service in Polaroid back in the 70s. The SX-70 had come out and those first […] Written by Shep Hyken May 23, 2023April 13, 2023
Business Customer Satisfaction Photography Education Techniques Be Helpful BEFORE They’re “Yelpful” Intro by Skip Cohen While the communication vehicles we use have changed over the years, the basic principles of service haven’t changed at all. As a photographer, you’ve still got to build and maintain the relationships with your clients. Trust, keeping your promises, exceeding expectations, and providing consistently excellent quality are all essential building blocks […] Written by Shep Hyken May 18, 2023April 12, 2023
Photography Photography Education Techniques Eye-Contact is Key — But Not Always Possible Why will some children not provide eye-contact in a photo session? A form of Autism (Autism Spectrum Disorder) may be the reason. Let’s first look into what might be happening in this scenario. In this image by Thomas Balsamo, professional photographer and author of “Souls: Beneath and Beyond Autism,” The boy has a very different look in […] Written by Karen Dorame May 16, 2023May 4, 2023
Inspiration Photography Education The Consequence of Being Afraid Several years ago I had a dream to have my artwork published in a Better Homes and Gardens coffee table book. It was kind of a fantasy, like living on a beach in Maui or winning the lottery (which really wouldn’t be one OR the other, because if I win the lottery I’m going to […] Written by Holly Howe May 11, 2023May 1, 2023
Inspiration Photography Photography Education Creating with Curiosity One of the best ways for me to create my most powerful work is often just led through curiosity. Generally, I think there are a lot of makers that think that you need to plan everything down to the last prop before shooting. That can be so helpful with sets that are a large investment, […] Written by Kenzie Hunter Hokanson May 9, 2023March 24, 2023
Photography Photography Education Award Winning Air Show Photography How can I shoot awesome airshow photos with the equipment I already own? If you have never photographed an air show before, you really need to give it a go. It’s a challenge, it’s exhilarating and loud. But most of all, it’s just plain fun. (Pun intended) Below are some basic tips to help get […] Written by Doug Thomsen May 4, 2023March 22, 2023
Customer Satisfaction Marketing Photography Education Reasons Why a Customer Will Stop Doing Business With You Intro by Skip Cohen I’m a big Shep Hyken fan! But, there’s also so much in his archives that’s relevant – no spoilage date like a carton of milk. Customer Service is your not-so-secret weapon to separate yourself from your competitors. In this archived post, Shep hits on three reasons customers might walk away, but […] Written by Shep Hyken May 2, 2023March 22, 2023
Marketing Photography Education Sales How to Start a Newborn Program Whether you are currently a newborn photographer, have considered photographing newborns, or the thought of photographing a baby freaks you out… as a photographer, you have more than likely been asked to photograph a newborn session at one point or another. Even if you never want to “specialize” in photographing newborns, if you are a […] Written by Lori Nordstrom April 27, 2023March 1, 2023
