Author: Shep Hyken

Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com. Follow him on Twitter: @Hyken
  1. Business
  2. Customer Satisfaction
  3. Marketing
  4. Photography Education
There’s so much incredible content on Shep Hyken’s blog. Unlike so many websites, there’s no expiration date on the ideas he shares about Customer Service. I chose this post out of his archives because it’s a perfect topic for your target audience – creating an educational experience for your customers. Think about it – we’re one […]
  1. Business
  2. Customer Satisfaction
  3. Photography Education
  4. Techniques
Intro by Skip Cohen While the communication vehicles we use have changed over the years, the basic principles of service haven’t changed at all.  As a photographer, you’ve still got to build and maintain the relationships with your clients. Trust, keeping your promises, exceeding expectations, and providing consistently excellent quality are all essential building blocks […]