Business Customer Satisfaction Marketing Photography Education Raising the Bar on Your Customer’s Skill Set There’s so much incredible content on Shep Hyken’s blog. Unlike so many websites, there’s no expiration date on the ideas he shares about Customer Service. I chose this post out of his archives because it’s a perfect topic for your target audience – creating an educational experience for your customers. Think about it – we’re one […] Written by Shep Hyken November 14, 2023August 7, 2023
Business Customer Satisfaction Sales Capturing Loyalty: How to Keep Photography Customers for Life In the competitive world of photography, building a strong customer base is crucial to success. However, the real value lies in retaining these customers for life. Repeat clients not only provide a stable source of income but also act as brand ambassadors, referring others to your services. To achieve this coveted level of customer loyalty, […] Written by Judy Johnston November 2, 2023August 3, 2023
Business Customer Satisfaction Photography Education Creating a Unique Experience Intro by Skip Cohen Just for the fun of it, I went exploring through Shep Hyken’s archives, and it’s a goldmine of great concepts. Shep is all about Customer Service and the fun of his posts is that there is no spoilage on his ideas. Unlike a carton of milk with an expiration date – Shep’s […] Written by Shep Hyken August 22, 2023July 13, 2023
Business Customer Satisfaction Uncategorized Are You Delivering a Great Experience? Intro by Skip Cohen In a world where customers have hundreds, if not thousands, of choices to make in how, when, and who they purchase products and services from, your not-so-secret weapon is Customer Service. Shep Hyken is one of the best authorities in the world regarding every aspect of Customer Service. In this recent […] Written by Shep Hyken August 1, 2023August 1, 2023
Business Customer Satisfaction The Right Way to Respond to Customer Complaints Intro by Skip Cohen Not too long ago, I shared a post from Shep Hyken’s archives with a similar theme – dealing with customer complaints. What I liked about this post was Shep focusing on the importance of attitude and tone plays in setting the stage. Approximately twenty years ago, I attempted to upgrade our […] Written by Shep Hyken June 29, 2023May 18, 2023
Customer Satisfaction Photography Education How to Handle Upset Customers It happens to all of us. No matter how hard we try sometimes we are going to have upset clients. Could be it’s an issue beyond our control. Could be we simply screwed up. But whatever the reason Mrs. Jones is MAD! The catastrophe for your business is not that something bad happened, it’s if […] Written by Holly Howe May 30, 2023April 12, 2023
Customer Satisfaction Marketing Photography Uncategorized Five Great Things to Say to an Upset Customer Intro by Skip Cohen There’s so much great content in Shep Hyken’s blog archives. Setting the highest possible standard for Customer Service is your not-so-secret weapon to give you a leadership reputation in your community. I grew up in Customer Service in Polaroid back in the 70s. The SX-70 had come out and those first […] Written by Shep Hyken May 23, 2023April 13, 2023
Business Customer Satisfaction Photography Education Techniques Be Helpful BEFORE They’re “Yelpful” Intro by Skip Cohen While the communication vehicles we use have changed over the years, the basic principles of service haven’t changed at all. As a photographer, you’ve still got to build and maintain the relationships with your clients. Trust, keeping your promises, exceeding expectations, and providing consistently excellent quality are all essential building blocks […] Written by Shep Hyken May 18, 2023April 12, 2023
Customer Satisfaction Marketing Photography Education Reasons Why a Customer Will Stop Doing Business With You Intro by Skip Cohen I’m a big Shep Hyken fan! But, there’s also so much in his archives that’s relevant – no spoilage date like a carton of milk. Customer Service is your not-so-secret weapon to separate yourself from your competitors. In this archived post, Shep hits on three reasons customers might walk away, but […] Written by Shep Hyken May 2, 2023March 22, 2023
Business Customer Satisfaction Photography Education Setting the Standard for Customer Service Intro by Skip Cohen I’m a big fan of Shep Hyken’s because he always gets me to think beyond my own business. This short post about Amazon setting the standard has become so true, and I find myself comparing so many companies to the standard Amazon has set. During this past holiday season, Amazon was […] Written by Shep Hyken February 21, 2023February 14, 2023
