Business Customer Satisfaction Inspiration Photography Education Living Up To a Higher Standard of Service Intro by Skip Cohen As we head into the seasonality of 2022, and in fact, every day of the year, you need to set the highest standards of service. They need to be all-inclusive, from how you communicate with your clients to keeping your promises, exceeding expectations, and the quality of the finished product. Think […] Written by Shep Hyken September 22, 2022September 22, 2022
Business Inspiration Marketing Photography Education The “Worst” Thing That Happens Is Your Customers Love you Intro by Skip Cohen Obviously, I’m a huge Shep Hyken fan, and so appreciate his permission to share his wisdom on the Marathon Press blog. Today’s post was written around Valentine’s Day several years ago, but there’s no expiration date on great advice! This one especially hit home. It’s all about the importance of problem-solving […] Written by Shep Hyken August 23, 2022August 23, 2022
Business Inspiration Marketing News/Notes There are No Expiration Dates on “Old School” Ideas Intro by Skip Cohen Wandering through Shep Hyken’s archives, I ran across this post. It couldn’t be more perfect for sharing now! We live in a social media, email, and instant fulfillment world. Think about how many text messages and emails you receive every day. Now think about how many hand-written notes you’ve received in […] Written by Shep Hyken July 26, 2022July 26, 2022
Business Inspiration Photography Would a Client Pay to Work With You? Intro by Skip Cohen The fun of following Shep Hyken is how he presents each idea and concept – all under the Customer Service umbrella. I found this article in his archives, and as I read it, I found myself asking the same questions about my own business. He’s not suggesting you should […] Written by Shep Hyken May 24, 2022May 24, 2022
Business Marketing Techniques When You’ve Got an Angry Customer… Intro by Skip Cohen This post about dealing with angry customers from Shep Hyken’s archives really hit home. My frontline experience in Customer Service started many years ago at Polaroid. There was no Internet, but we were leaders in service because of our 800-line access, which back then was considered state of the art. […] Written by Shep Hyken March 31, 2022March 31, 2022
Business The Importance of Being On Time Intro by Skip Cohen I heard a story many years about Tom Peters speaking at a conference for airline executives. As the story goes, he intentionally arrived 10-15 minutes late. As the audience sat there feeling indignant that their guest speaker was late, he stepped up to the microphone and said, “By all of your […] Written by Shep Hyken February 14, 2022February 14, 2022
Business Marketing The Customer Service Gap Intro by Skip Cohen “What you hope your customers will perceive as good customer service and how they perceive it are two different things.” Well, we’re officially into the slow season. You might be busy wrapping up holiday orders and last-minute additional business, but the first quarter is the time to stay active and on […] Written by Shep Hyken January 24, 2022January 24, 2022
Business Marketing Which Customers Do You Want to Keep? Intro by Skip Cohen “Everyone, regardless of how much they spend, should feel happy, respected and appreciated.” Your greatest marketing tool is relationship building and it’s so important you do it with EVERY customer. I know there are times when you’ve also realized every customer is not necessarily a good fit. Most often that relates […] Written by Shep Hyken December 27, 2021December 27, 2021
Business Marketing Don’t Blow the Holiday Card Experience With Blatant Promotion Intro by Skip Cohen Wandering through Shep Hyken’s archives, I ran across this post from years back. But the fun of the content Shep shares is there’s no spoilage and no expiration dates. In fact, his point with this post is more appropriate than ever today! It’s holiday time, and all of you should be […] Written by Shep Hyken November 17, 2021November 17, 2021
Business Solve Your Customers’ Problems Intro by Skip Cohen As I wandered through Shep Hyken’s archives, I had a challenge in deciding what topics seem most relevant these days. He’s one of the very best writers, speakers, and educators in the business, and he shares so much info to help you grow your business and brand. Your best marketing tool […] Written by Shep Hyken November 1, 2021November 1, 2021
